PART Ⅰ Business Correspondence Unit 1 Fundamentals of Business Letter Writing 1.1 Language Style and Tone of Business Writing 1.2 Essential Principles of Business Writing Unit 2 The Components and Layout of the Business Letter 2.1 The Components of the Business Letter 2.2 The Layout of the business letter 2.3 The Layout of the Envelope Unit 3 Status/Credit Inquiries and Replies 3.1 Introduction to Status/Credit Inquiries and Replies 3.2 Sample Letters Unit 4 Establishment of Business Relations 4.1 Introduction to Letters of Establishing Business Relations and Replies 4.2 Sample Letters Unit 5 Inquiries and Replies 5.1 Introduction to Inquiries and Replies 5.2 Sample Letters Unit 6 Quotations, Offers and Counter-Offers 6.1 Introduction to Quotations, Offers and Counter-Offers 6.2 Sample Letters Unit 7 Orders and Replies 7.1 Introduction to Orders and Replies 7.2 Sample Letters Unit 8 Payment and Settlement 8.1 Introduction to International Payments 8.2 Letters Concerning Payments 8.3 Sample Letters Unit 9 Packing and Shipment 9.1 Introduction to Packing and Shipment 9.2 Sample Letters Unit 10 Insurance 10.1 Introduction to Insurance 10.2 Letters Concerning Insurance 10.3 Sample Letters Unit 11 Complaints/Claims and Adjustments 11.1 Introduction to Complaints /Claims and Adjustments 11.2 Sample Letters PART Ⅱ Other Practical Business Writings Unit 12 E-mail Writing 12.1 Introduction to E-mail Writing 12.2 Sample E-mails for Business Communication Unit 13 Memo Writing 13.1 Introduction to Memo Writing 13.2 Sample Memos Unit 14 Minutes Writing 14.1 Introduction to Minutes Writing 14.2 Sample Minutes Unit 15 Business Report Writing 15.1 Introduction to Business Report Writing 15.2 Types of Reports 15.3 Sample Reports Unit 16 Contract Writing 16.1 Introduction to Contract Writing 16.2 Sample Contracts Appendix Ⅰ 常用商务英语缩略语 Appendix Ⅱ 常用电子邮件缩写词、首字母组合和行话 References
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