前言 如何使用本书 如何使用光盘 格式与技巧篇General Formats and Skills Unit 1.商业书信三大格式Business Letters Formats Unit 2.商务电子邮件How to Write an E-mail Unit 3.英文传真Making a Request by Fax Unit 4.被动语态的使用When to Use the Passive Voice in Business Writing Unit 5.连接词的运用How to Use Connectors in Business Writing Unit 6.解说缘由的写作技巧Making Connections in Business Writing 商用范本篇Model Business Letters Unit 1.履历表与求职信How to Write a Résumé & Cover Letter Unit 2.英文推荐信How to Write a Reference Letter Unit 3.英文面试通知Letter of Invitation to Interview Unit 4.产品企划书Composing an Appealing Product Proposal Unit 5.营销企划书How to Write a Marketing Plan Unit 6.成功的广告信How to Write a Sales Letter Unit 7.基本英文报价单How to Write a Quotation Unit 8.英文合同How to Write a Contract Unit 9.年度业绩报告Writing a Performance Report Unit 10.英文催账信How to Write a Collection Letter Unit 11.英文投诉信How to Write a Claim Letter Unit 12.后续追踪邮件Follow-up E-mails Made Easy Unit 13.英文邀请函How to Write an Invitation Letter Unit 14.英文抱怨信Writing a Complaint Letter Unit 15.回复客户投诉信How to Respond to Customer Complaints Unit 16.询问主管意见Writing an Inquiry Letter Unit 17.撰写英文签呈How to Ask for Your Boss's Approval Unit 18.人事变动通知Informing Colleagues of a Position Change 格式与技巧篇解答页General Formats and Skills Answer Key 商用范本篇解答页Model Business Letters Answer Key
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